Privacy Policy
Effective Date: January 15, 2025
At Falextronex, we believe financial education should come with transparency about how we handle your information. This isn't just legal paperwork — it's our commitment to you.
We're based in Canada and follow Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). That means we're required to be upfront about what data we collect and why.
What Information We Collect
When you interact with Falextronex, we collect different types of information depending on how you use our platform. Here's what that looks like in practice:
Information You Give Us Directly
This includes what you share when signing up for webinars, contacting us, or enrolling in our learning programs:
- Your name and email address
- Phone number (if you provide it)
- Mailing address for program materials
- Payment information when you register for paid content
- Questions or messages you send through our contact forms
Information We Collect Automatically
Like most websites, we gather some technical data when you visit falextronex.pro:
- Your IP address and general location (city/province level)
- Browser type and device information
- Pages you visit and how long you spend on them
- Where you came from (like search engines or social media)
- Date and time of your visits
Educational Progress Data
For participants in our learning programs, we track your progress so you can pick up where you left off:
- Modules completed and quiz results
- Webinar attendance records
- Resources downloaded
- Forum posts or community interactions
How We Use Your Information
We're not in the business of selling data. Everything we collect serves a specific purpose related to investment education:
| Purpose | What This Means |
|---|---|
| Delivering Educational Content | Sending program materials, webinar links, and course updates to your email |
| Communication | Responding to your questions and providing support when you need it |
| Program Administration | Managing enrollments, tracking progress, and issuing completion certificates |
| Platform Improvement | Understanding which resources are helpful and where people get stuck |
| Legal Compliance | Meeting Canadian regulations for financial education providers |
About Marketing Communications: We occasionally send updates about new programs or resources. You can opt out anytime using the unsubscribe link in any email. We won't take it personally.
Who We Share Information With
We keep your data within a small circle of trusted partners who help us run our programs. Here's the complete list:
Service Providers
These companies help us operate but can't use your data for their own purposes:
- Email platform providers (for sending course materials and updates)
- Payment processors (to handle registrations securely)
- Web hosting services (where our platform lives)
- Analytics tools (to understand how people use our site)
- Video hosting for webinar recordings
Legal Requirements
Sometimes we're required by law to share information with Canadian authorities. This only happens when we receive a valid legal request or court order.
What We Don't Do
We don't sell your information to data brokers, advertisers, or other third parties. We don't trade email lists with other educational providers. Your data stays within our educational ecosystem.
Your Privacy Rights Under Canadian Law
PIPEDA gives you specific rights over your personal information. Here's what you can do and how to do it:
Access Your Data
Request a copy of everything we have about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
If something's wrong in our records, let us know and we'll fix it promptly.
Delete Your Information
Ask us to remove your data from our systems. Some records may need to be kept for legal reasons.
Withdraw Consent
Change your mind about how we use your data. This might affect your access to certain programs.
Opt Out of Marketing
Stop receiving promotional emails while still getting essential course communications.
File a Complaint
Contact the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data.
How to Exercise These Rights: Send an email to support@falextronex.pro with your request. Include enough information for us to verify your identity (usually your registered email and name). We typically respond within 5 business days and complete most requests within 30 days.
Data Security Measures
We take reasonable steps to protect your information from unauthorized access, but no system is completely foolproof. Here's what we do:
Technical Safeguards
- SSL encryption for all data transmitted to and from our website
- Secure servers located in Canadian data centers
- Regular security updates and patches
- Firewalls and intrusion detection systems
- Encrypted backups of all user data
Administrative Safeguards
- Limited staff access to personal information (only those who need it)
- Regular privacy training for our team
- Confidentiality agreements with all service providers
- Documented procedures for handling data breaches
What We Expect From You
Choose a strong password for your account. Don't share login credentials. Log out when using shared computers. Contact us immediately if you notice suspicious activity.
How Long We Keep Your Data
We don't keep information longer than necessary. Here's our retention schedule:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of your enrollment plus 2 years |
| Course Progress Records | 3 years after program completion |
| Payment Records | 7 years (required by Canadian tax law) |
| Email Communications | Until you unsubscribe or 3 years of inactivity |
| Website Analytics | 26 months, then anonymized |
| Support Tickets | 2 years after resolution |
When data reaches the end of its retention period, we securely delete it from our active systems and backups.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. Here's what they do:
Essential Cookies
These make the site work properly. They remember your login status and preferences. You can't fully opt out of these without breaking functionality.
Analytics Cookies
We use these to understand which pages are helpful and where people struggle. The data is aggregated and doesn't identify you personally.
Your Cookie Choices
Most browsers let you block or delete cookies through their settings. Keep in mind this might affect how our site works for you. We don't use advertising cookies or sell browsing data to third parties.
Information About Minors
Our programs are designed for adults (18+). We don't knowingly collect information from anyone under 18. If a parent or guardian believes their child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
We primarily store data on Canadian servers. Some service providers may process data outside Canada, including in the United States. When this happens, we ensure they provide adequate protection through:
- Contractual commitments matching Canadian privacy standards
- Certification under recognized privacy frameworks
- Regular audits of their security practices
Your data remains subject to Canadian privacy law regardless of where it's processed.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify active users by email and post the updated version on our website with a new effective date.
Continuing to use Falextronex after changes means you accept the updated policy. If you don't agree with changes, you can close your account and request data deletion.
Third-Party Links
Our website sometimes links to external resources or tools. We're not responsible for the privacy practices of these other sites. When you click a link leaving falextronex.pro, we encourage you to read that site's privacy policy.
Questions About Privacy?
If something in this policy isn't clear, or you want to exercise your privacy rights, reach out to us. We're here to help.
Falextronex Privacy Office
790 Rue Principale O, Magog, QC J1X 2T3, Canada
support@falextronex.pro +1 604-498-7058For formal privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca